Subscription access, configuration and implementation work may have different refund and cancellation terms. The written terms accepted for your purchase take priority.
What this policy covers
This policy explains the general process for requesting a refund from Aquarius Soft Pte Ltd for iEduCentre software or services purchased directly from us.
It does not override a quotation, order form, signed agreement, renewal notice or other written commercial term accepted for your purchase. Those specific terms take priority.
When a refund may be available
A refund may be considered where the applicable written terms provide for one, where Aquarius Soft agrees to one in writing, or where a refund is required by law.
Because iEduCentre deployments can include subscription access, configuration, onboarding and other work prepared for a centre, refund eligibility may differ between these items. Please do not assume that a general website statement changes the terms of a signed purchase.
How to request a refund
Contact sales@aquariussoft.com and include:
- Your centre or organisation name.
- The relevant invoice, order or agreement reference.
- The item and amount in question.
- The reason for the request and any supporting information.
We may ask for additional information needed to identify the transaction and review the applicable terms.
How requests are reviewed
We will review the request against the relevant written agreement, service status, work already completed, third-party charges and applicable law. We will then explain whether the request is approved, partly approved or not approved.
If a refund is approved, the method and timing will be confirmed during the review. Processing time may depend on the original payment method and financial institution.
Cancellation and future charges
A refund request does not by itself cancel an active subscription, renewal or project. Follow the cancellation or termination process in your applicable agreement and obtain written confirmation.
Stopping use of the service or sending a general enquiry may not be sufficient to stop future charges where notice is required under the agreed terms.
Questions before purchase
If refund or cancellation terms are important to your decision, ask the sales team to identify the applicable terms in writing before you approve a quotation or order.
You can use the contact page or email sales@aquariussoft.com.